We guarantee that at Chaiolic, we always sell 100% authentic and fresh tea in sealed pouches to ensure the aroma, freshness and flavour of the tea is retained for your enjoyment.

However, as a result of any error from our side, if you find that you have been delivered the wrong tea or the packaging was not sealed properly, you can contact us for return and refund. Although such a situation is highly unlikely, we hope you understand that humans are prone to errors. We will correct any such situation by issuing you a full refund or replacement of the original order, subject to the matter is brought to our knowledge through email within 4 days from the date of delivery.

To avoid situations where the flavour of any tea that you have ordered does not suit your taste, we advise that you order and try the Trial pack first before ordering. We do not accept returns for items that are not personally liked by you.

Situations for Returns Acceptance

We accept returns and refund only under the following circumstances:

    • If you are delivered a different item than what you had ordered
    • If you are delivered a damaged item

Please contact us on our email along with the complete order details so that we can arrange for the product to be returned and replaced within maximum four (4) days from the date of delivery at your place. Returns must be unopened & unused and returned along with the original packaging.

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